Privacy Policy

1. Introduction

This Privacy Policy describes how Fimonaa (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit https://shopfimonaa.com/, place an order, or use our services.
By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information we collect

We may collect the following types of information:

  • Contact details: name, email address, phone number, shipping and billing address.

  • Order details: products purchased, order value, date and time of purchase.

  • Payment information: limited payment details processed via third‑party payment gateways (such as Razorpay); we do not store your full card or UPI details on our servers.

  • Technical data: IP address, browser type, device information, pages visited, and cookies or similar tracking technologies.

3. How we use your information

We use your information to:

  • Process and fulfil your orders, including shipping and delivery.

  • Communicate with you about your orders, refunds, support queries, and updates.

  • Improve our website, products, and customer experience.

  • Detect or prevent fraud and comply with legal or regulatory requirements.

  • Send you marketing communications (only with your consent, where required by law).

4. Payments and Razorpay

We use third‑party payment processors such as Razorpay to handle online payments securely.

  • When you make a payment, your payment information is processed directly by Razorpay (or another provider), in accordance with their own security standards and privacy policy.

  • We receive only the limited information needed to confirm and reconcile your order (for example, payment status, payment ID, last 4 digits of a card, payment method type).

  • We do not store your full card number, CVV, UPI PIN, or net‑banking login details.

You can refer to Razorpay’s website for more information on their security and privacy practices.

5. Cookies and tracking technologies

We may use cookies and similar technologies and tools, such as Meta Pixel and Google Analytics

to:

  • Improve user experience and run relevant ads.

  • Remember your preferences and cart contents.

  • Understand how visitors use our website and improve performance.

  • Show relevant offers or ads (where applicable).

You can control cookies through your browser settings. Disabling cookies may affect certain features of the site.

6. Sharing of information

We may share your information only with:

  • Service providers who help us operate our business (couriers, payment gateways, hosting providers, email/SMS services, analytics tools).

  • Regulatory or law‑enforcement authorities, when required to comply with applicable laws or respond to valid legal requests.

  • Other parties in connection with a business transfer (for example, merger or acquisition), subject to appropriate safeguards.

We do not sell or rent your personal information to third parties.

7. Data retention and security

  • We retain your personal information only for as long as necessary to fulfil the purposes described in this policy and to comply with legal, accounting, or reporting obligations.

  • We use reasonable technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure.

8. Your rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.

  • Request correction or updating of inaccurate or incomplete information.

  • Request deletion of your information, subject to legal or contractual obligations.

  • Opt out of marketing communications at any time by using the “unsubscribe” link in our emails or by contacting us directly.

To exercise these rights, please contact us using the details below.

9. Children’s privacy

Our website and services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the website after such changes constitutes your acceptance of the revised policy.

11. Contact us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Fimonaa Global Exports LLP
Email: info@shopfimonaa.com 

or

Try our Live Chat feature (in the bottom-left corner) for instant support with orders, sizing, payments, or shipping.