Privacy Policy
Last updated: April 23, 2026
1. Introduction
This Privacy Policy describes how FIMONAA (“we”, “us”, “our”) collects, uses, discloses, and processes your personal information when you visit https://shopfimonaa.com, use our services, place an order, or otherwise interact with us. We operate this website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated shopping experience. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to personal information.
2. Personal Information We Collect or Process
When we refer to “personal information”, we mean any information that identifies or can reasonably be linked to you. We may collect or process the following categories, depending on your interaction with the Services, your location, and as permitted or required by applicable law. Contact details include your name, email address, phone number, billing address, and shipping address. Financial and payment information includes payment method, transaction details, payment confirmation, and limited identifiers such as last digits of a card or payment reference. All sensitive payment information is processed securely by third-party providers such as Razorpay, and we do not store full card numbers, CVV, UPI PIN, or banking credentials. Account information includes login credentials, saved preferences, addresses, and account settings. Transaction information includes products viewed, added to cart or wishlist, purchases, returns, exchanges, cancellations, and order history. Communications include any information you provide when contacting us via email, chat, or support channels. Device information includes IP address, browser type, device identifiers, operating system, and network data. Usage information includes how you interact with the Services, including browsing behaviour, pages visited, time spent, and navigation patterns. We may also generate inferences about your preferences and interests based on your interactions to personalize your experience.
3. Personal Information Sources
We collect personal information directly from you when you create an account, place an order, contact us, or otherwise provide information. We automatically collect information through cookies and similar technologies when you use the Services. We may receive information from service providers, payment processors, shipping partners, analytics providers, and marketing partners who assist in operating our business. We may also receive information from platform providers such as Shopify, which powers our store and processes certain data to enable and improve the Services.
4. Lawful Basis for Processing (for EEA and similar jurisdictions)
Where applicable under laws such as the General Data Protection Regulation, we rely on the following legal bases to process your personal information: performance of a contract when processing is necessary to fulfill your orders and provide Services; consent where you have agreed to receive marketing communications or allow certain tracking technologies; legitimate interests where processing is necessary for business operations such as improving Services, preventing fraud, and marketing, provided such interests are not overridden by your rights; and compliance with legal obligations where processing is required by applicable laws and regulations.
5. How We Use Your Personal Information
We use your personal information to provide, operate, and improve the Services, including processing payments, fulfilling orders, arranging shipping, and managing returns and exchanges. We use it to personalise your experience by recommending products and remembering preferences. We may use your information for marketing and advertising purposes, including sending promotional communications via email, SMS, or other channels and displaying relevant ads across platforms, where permitted by law. We use personal data to detect, investigate, and prevent fraud, unauthorized transactions, or illegal activity and to maintain the security of our Services. We use your information to communicate with you regarding orders, support requests, updates, and account-related information. We may also use your information to comply with legal obligations, enforce our terms and policies, and resolve disputes.
6. Payments and Third-Party Processors
We use secure third party payment processors such as Razorpay to handle transactions. When you make a payment, your payment information is processed directly by the payment provider in accordance with their privacy policies and security standards. We receive only the limited information necessary to confirm and reconcile your transaction, such as payment status, payment ID, and method type. We do not store full payment credentials such as card numbers, CVV, UPI PIN, or banking login details.
7. Cookies and Tracking Technologies
We use cookies and similar technologies, including tools such as Meta Pixel and Google Analytics, to improve user experience, analyze website performance, understand visitor behaviour, remember preferences and cart contents, and deliver relevant advertising. These technologies help us measure the effectiveness of marketing campaigns and improve our Services. You can control or disable cookies through your browser settings, although doing so may affect certain features of the website.
8. How We Disclose Personal Information
We may disclose your personal information to service providers who perform services on our behalf, including payment processing, shipping and delivery, hosting, analytics, customer support, and marketing services. We may share information with business and marketing partners to provide advertising and promotional services, including personalized ads based on your activity. Our Services are powered by Shopify, which may process personal information to provide, maintain, and improve platform functionality. We may share information with affiliates within our corporate group where applicable. We may disclose information to legal or regulatory authorities when required to comply with applicable laws or respond to valid legal requests. We may also disclose information in connection with business transactions such as mergers, acquisitions, or restructuring. We do not sell or rent your personal information. Where applicable under law, we do not “sell” or “share” personal information as those terms are defined in relevant regulations.
9. Relationship with Shopify
Our store is powered by Shopify, which enables us to provide the Services. Information you provide may be transmitted to and processed by Shopify and its partners, including in countries outside your jurisdiction, to operate and improve the platform. Shopify may use data across multiple merchants to enhance features such as fraud detection, analytics, and personalised experiences. In certain cases, Shopify acts as an independent data controller for processing activities related to its platform. You can learn more about Shopify’s data practices through their privacy policy.
10. Data Retention and Security
We retain your personal information only for as long as necessary to provide the Services, maintain your account, fulfil transactions, comply with legal obligations, resolve disputes, and enforce agreements. The retention period may vary depending on the type of data and purpose of processing. We implement appropriate technical and organisational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11. International Data Transfers
Your personal information may be transferred to, stored, and processed in countries outside your country of residence, including by our service providers and platform partners. Where required by applicable law, we rely on appropriate safeguards such as standard contractual clauses or equivalent legal mechanisms to ensure that your personal information remains protected.
12. Your Rights and Choices
Depending on your jurisdiction, you may have rights including the right to access your personal information, request correction of inaccurate data, request deletion of your data, restrict or object to certain processing, and request data portability. You may withdraw consent for marketing communications at any time by using the unsubscribe link in emails or contacting us directly. You may designate an authorised agent to make requests on your behalf where permitted by law. We may need to verify your identity before processing requests. We will not discriminate against you for exercising your rights.
13. Complaints
If you have concerns about how we process your personal information, you may contact us using the details below. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.
14. Children’s Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate steps to delete such data.
15. Third Party Websites and Links
Our Services may include links to third party websites or platforms that are not operated by us. We are not responsible for the privacy practices, content, or security of such third-party services. We recommend reviewing their privacy policies before providing any personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will post the updated version on this page and revise the “Last updated” date. Your continued use of the Services after such updates constitutes your acceptance of the revised Privacy Policy.
17. Contact Us
If you have any questions about this Privacy Policy, our data practices, or your personal information, or if you would like to exercise your rights, please contact us at:
Fimonaa Global Exports LLP
Email: info@shopfimonaa.com
You can also use our live chat feature available on the website for support related to orders, payments, shipping, or sizing.